Arkansans serving Arkansans, improving lives one patient at a time.

Frequently Asked Questions

Click on a question in the list below to see the answer.

1. What is home healthcare?

Home healthcare is care provided to patients in their home. It is generally believed that patients prefer being at home and recover better as a result. In some cases, homecare allows patients to leave the hospital sooner or bypass nursing home stays.

2. What services are available in the home?

People are often amazed at the number of services that can be performed in the home, including nurses, nursing assistants, physical, speech and occupational therapists, social workers, certified home health aides, and personal care attendants. Services can be by the hour or as live-in, depending on the situation.

3. Does my insurance cover home healthcare?

Depending on the medical condition, home healthcare is sometimes covered by Medicare, Medicaid, and some private insurance. Care that is paid privately may be covered by long-term care insurance. If you don’t meet the admitting criteria or are opting for a service not covered by a third party, you may elect to pay “out of pocket” for services. Please contact us with questions regarding coverage or pricing.

4. Do I need a doctor’s order?

For some reimbursed medical services a doctor’s order is required prior to sending nurses or therapists to your home. In addition, most insurance plans will not authorize home healthcare without a physician’s prescription. Paying for services privately, or “out of pocket”, however, is directed by patient’s choice so no prescription is required.

5. Do I have a choice among home health agencies?

If you have Medicare, by law you can choose to work with any certified home health agency. And the same is true for services paid privately “out of pocket”. You can elect to change agencies at any time if you are not satisfied with the staff or quality of care you are receiving. If you have private insurance, you may be restricted on your choice of agencies based on your particular plan.

6. What is care paid for “out of pocket”?

Sometimes called “Private Pay” the care generally refers to non-medical in-home care. Services include personal care and assistance with activities of daily living (e.g. getting in and out of bed, walking, bathing, toileting, dressing), housekeeping, meal preparation, medication reminders, companionship, and errands.

7. Are there any minimum hour requirements for private pay care?

We staff caregivers for a minimum of 4 hours per visit up to 24 hour live-in service. However, please call us to discuss your particular situation.

8. What is Extended Care?

We offer Extended Care services to adult and pediatric patients who require nursing care up to 24 hours a day due to ventilator dependency or a debilitating illness. This service differs from private pay because the level of care needed requires state licensed nurses.

9. What geographic areas does your agency cover?

We can provide service in the following Arkansas counties:

Benton County,Carroll County, Clark County, Conway County, Dallas County, Faulkner County, Garland County, Grant County, Hot Springs County, Lonoke County, Montgomery County, Perry County, Pike County, Pope County, Pulaski County, Saline County, Scott County, Yell County, Washington County

10. What does a homemaker do?

A homemaker does light cleaning (i.e., sweeping and/or vacuuming floors, cleaning the bathroom, dusting, etc.), laundry, light meal preparation, runs errands, etc. The homemaker cannot wash windows nor do heavy cleaning. A home maker cannot do certain personal tasks (washing your hair, ironing clothes, sewing, etc.) or any medically-related tasks (giving injections, giving medications, taking pulses, etc.)

11. What’s the difference between a homemaker, a personal care assistant, and a home health aide?

Each of these roles has a different degree of training. A homemaker is trained to do light housecleaning. A personal care assistant is trained to provide hands-on personal care, such as bathing or dressing, as well as housework. A home health aide is trained to assist clients in transfers (moving from a bed to a chair, for example). Home health aides also can take someone’s pulse or temperature and help with medications, as well as provide hands-on personal care and perform household chores. A patient receives care from one or more of the above care providers depending on his or her needs.

12. Is home care just for people who live alone?

Not at all. Home care is a great supplement to the care provided by family or loved ones. Our skilled staff of medical professionals will work in partnership with your primary caregiver—a friend or family member—to teach proper techniques to use when we are not there.

By bringing rehabilitation and high-tech care right to your doorstep, we can give your primary caregiver a much-needed break to run errands or simply relax and recharge. Many of our patients do live alone. But our specialists are never far from you. That’s because many of our staff members live in the same neighborhoods as their patients. In addition, we schedule home visits when they are convenient for you or your family.

13. What’s the difference between home care and hospice?

Both provide care in the home, but they serve different needs.

Home care is for:

  • People who have left the hospital but still need medical care
  • Those who can avoid hospital stays with in-home help
  • Those who need their medical conditions checked often
  • Those who need help learning to cope with a recently diagnosed medical condition

Hospice is specifically designed for people facing the last stages of a life-limiting illness.

14. Do you offer specialized home care for children and expectant and new mothers?

Yes. Care IV provides home care to those who are often the most in need—children and mothers. We understand how important the health and well-being of your child is to you, so our experienced and dedicated staff will work with you to determine the most comfortable and compassionate methods to use in treating your child. Our at-home services for children may include:

  • Post-hospitalization or post-accident treatment
  • Short-term treatment for chronic illness, such as asthma, cancer and diabetes
  • Physical, speech and occupational therapy
  • Long term extended care for ventilator dependent children

Our specialized at-home services for expectant and new mothers help relieve the stress of difficult pregnancies and the transition to motherhood. We will provide assistance with:

  • Comprehensive care for cesarean section wounds
  • Complications such as premature contractions, diabetes or hyperemesis

15. I have a parent that needs some simple assistance, but I am reluctant to suggest that they need help. How do I approach this subject with them? 

Try to determine the nature of their reluctance, and then work out a solution that provides a comfortable balance. You may consider trying services on a temporary basis, just to see if it will work out.

16. I need occasional help, but do not want to burden my family or friends. Can I afford this on a fixed income?

By choosing the amount of care, you can better control your expenses.

17. I am concerned about maintaining independence. How does Care IV handle that?

Our aides and nurses are skilled with care techniques that are safe and easy to learn. Doing common tasks with safer methods makes sure you stay independent for a long time.

18. I want to make sure that the aide is doing a good job. How should I supervise or check up on them?

All of our clients are supervised by experienced Registered Nurses, and they will visit once per month. The operations staff is always available for consultations about any concern.

Patients receiving home health aide services under Medicare are visited at least every 2 weeks to assess the patient’s satisfaction with care provided by HHA and at least once in a 60 day episode the RN is in the home at the same time as the HHA to assess his/her ability to safely and effectively meet the needs of the client.

19. How do I evaluate which level of service is appropriate?

An initial evaluation by a Registered Nurse is an important part of our service. The Registered Nurse’s advice may provide the answers you need to determine how much help will be needed.

20. How far in advance do I need to schedule services?

We are very flexible, but scheduling is best done a week in advance. This allows us to provide the most efficient scheduling, but we can usually work with quick service needs.

21. Will the same person come to my house every time I have service?

Not always. Each staff member has his or her own special chemistry with our clients, but we try to provide the most appropriately skilled staffing for our clients.

22. Are there any commitments to Care IV when I start service?

When patients and families start services with Care IV we form a relationship that starts with a plan for care. Whether the care is covered by Medicare or Medicaid or the patient is paying privately, expectations are all discussed and agreed upon prior to starting services.

23. How is the billing done?

We can invoice according to the requirements of the payer. We can even bill insurance and care providers directly.

24. I do not live in one of your service areas. Why is location so important?

Our company is state certified, and the Department of Health restricts areas we can serve to specific counties or specific distances from a city. There are many areas we cannot serve, but state certification demonstrates our commitment to the highest level of service for our clients.

If you have a question that is unanswered from these frequently asked questions, please call or email us and we will gladly answer you personally.


Call Care IV Home Health or email Care IV Home Health for fast and friendly attention or for more information on how we can best meet home care and home health needs in Arkansas.

Staff available 24 hours a day, 7 days a week to serve needs as they arise.

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